Jom55 Privacy Policy – User Data Protection & Privacy in Malaysia

JOM55 collects your personal information through several means depending on how you interact with our platform. The following are the categories of information we collect:

We only collect information that is strictly necessary for the stated purposes. JOM55 does not collect sensitive information such as your medical data, religious beliefs, or political views.

The data we collect is used solely to enable us to provide you with the best possible service. The following are the specific purposes for its use:

• Account Operations: Creating and managing your account, processing deposits and withdrawals, and verifying your identity through the KYC process.
• Customer Service: Processing enquiries, complaints, and support requests you submit via Live Chat or email.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access to your account.
• Platform Improvements: Analysing usage patterns to improve platform features, user experience, and technical performance.
• Legal Compliance: Fulfilling obligations to relevant authorities, including KYC/AML requirements as prescribed by law.
• Important Communications: Sending account-related notifications covering transactions, terms updates, and important security information.

The security of your data is JOM55's top priority. We continuously invest in advanced security infrastructure to ensure your information is always protected to the highest possible standard.

The security measures we implement include end-to-end encryption for all data transmitted between your device and our servers, role-based access controls that restrict access to sensitive data to authorised personnel only, 24/7 security monitoring by our internal cybersecurity team, regular penetration testing by independent third-party security firms, and frequent data backups with tested recovery mechanisms.

All jom55 staff with access to user data undergo rigorous background checks and regular privacy awareness training. Access to personal user data is restricted, logged, and actively monitored.

JOM55 does not sell, rent, or trade your personal information to any third party. However, there are limited situations where we need to share certain information to enable us to operate:

• Payment Service Providers: Payment gateways and e-wallet providers used to process your deposits and withdrawals receive the necessary transaction information.
• Game Providers: Gaming software providers (such as Pragmatic Play, PG Soft) receive the game session information necessary to ensure smooth gameplay.
• Legal Authority: We will disclose information if required by a court order, law, or a legitimate request from law enforcement authorities.
• Technical Service Providers: Cloud infrastructure and security providers that process data on JOM55's instructions, subject to strict confidentiality agreements.

All third parties that receive your data are bound by strict data protection agreements and are only permitted to process data for the stated purposes.

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

JOM55 retains your personal data only for as long as necessary for the stated purposes, or as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for the duration of the active account period and updated on an ongoing basis.
• Financial transaction records: Retained for a minimum of 7 years in compliance with financial and anti-money laundering legal requirements.
• KYC Data: Retained for a minimum of 5 years after account closure or the date of the last transaction.
• Communication logs: Customer support records are retained for 3 years for dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or request deletion.

Once the required retention period has elapsed, your data will be securely deleted or anonymised beyond identification.

JOM55 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences for a seamless return experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can make targeted improvements.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or disable non-essential cookies through your web browser settings. However, this may affect some platform functionality.

JOM55 strictly prohibits the use of our platform by individuals under the age of 18. We do not knowingly collect any personal information from minors or individuals below the legal age limit.

Should we discover that information from a person under 18 years of age has been collected inadvertently, we will take immediate action to delete that data and close the account in question.

JOM55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on our website regarding any changes made.
• Sending notifications to your registered email for changes that significantly affect your privacy rights.

Your continued use of the JOM55 platform after any amendments are published constitutes your acceptance of the updated policy. You are encouraged to review this page periodically.

If you have any questions, concerns, or requests regarding your privacy and personal data protection, our team is ready to assist you through the following channels:

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex identity verification requests, processing may take up to 14 business days.